Verifying customers over the phone


1 コメント

  • Brandon Tidd
    User Group Leader Community Moderator
    The Humblident Award - 2021

    Hi Taylor Wilson -

    It might be somewhat of a shortcut, but you could try just sending the user a public reply with an Agent generated sequence (ie pick a random 4 digit # or phrase), and then have the customer read that back? 

    This could then be pushed via email if you have the email address in their profile, or via SMS if you have that channel enabled.  The customer could read back the code as verification, which would be captured in the recording.

    To take it up a notch, you could also create a ticket form with a REGEX field that looks for a certain pattern and have them enter it there to capture there input.  Hope this helps!

    Brandon Tidd
    729 Solutions



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