Copy / Duplicate Help Centre articles

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Craig Clarke

投稿日時：2015年3月17日

Please can you allow us to copy / duplicate a Help Centre article.

Currently the only way to do this is to create a new article, paste the source code across articles. Even this solution has its drawback as any attachments are lost in the process.  

This feature would also solve the issue of creating backups which we are also doing manually at present.

thanks

Craig

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      Katarzyna Karpinska

      Hi All, 

      We are nearly at the finish line with Content Blocks and we plan to release it before the end of 2021. As you probably know from earlier posts in this thread, Content Blocks are designed to reuse smaller pieces of content than articles, but as my colleague 8725495828 explained earlier, they provide a necessary architectural foundation on which we'll build new features in the area of content reusability. And the first feature we'll tackle after delivering Content Blocks is the ability to publish one article in multiple sections, categories and brands. We are planning to start this work at the beginning of 2022.

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      Peter Vojtech

      Is this still not availble?

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      Jeffery B

      Does anyone have an update for this?

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      Bob Bowden

      We already pay for Zendesk, so you'd need to get them to pay you ;)

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      Dima Lazarchuk

      Hello All,

      I can develop the app to copy/ duplicate articles.

      Would you pay for it? 

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      Grace Chen

      Second that.  Would be helpful when we have over 30 brands

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      Itamar Moshayov

      OMG, I was recommended by Zendesk support to check this PR as an option for my request to enable migrating documents between brands, but it's been open for 6 years??

      Things are moving quickly in Zendesk ha?

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      Nicole Saunders

      Hi Anahí Olives - 

      The functionality that is being built to solve for this problem is currently being Beta tested. Check out the Content Blocks EAP for more information or to sign up to be a tester. 

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      Judy

      We have 25+ Help Center brands within our Zendesk instance. We want to clone articles across Help Centers and slightly customize them once done. It's incredibly time consuming to recreate every article across every brand.

      I realize this is a foundational architecture / structural issue that's being worked on.

      I just wanted to chime in as an Avid Follower to this thread. Thanks in advance for the help!

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      FC Barcelona

      Hi everybody!

      I came across this post looking for some information about publishing articles on more than one branded Help Center at a time (for the same Zendesk account). 

      I think this is not possible for the moment (it would be great it could be! 😊), but duplicating articles in another Help Center would do also.

      I see comments from 6 years ago about this functionality and last from 4 months ago. @Zendesk guys: can you please post an update about when are you planning this funcionality to be available?

      Thanks!

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