Copy / Duplicate Help Centre articles

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148 コメント

  • 正式なコメント
    Katarzyna Karpinska
    Zendesk Product Manager

    Hi All, 

    We are nearly at the finish line with Content Blocks and we plan to release it before the end of 2021. As you probably know from earlier posts in this thread, Content Blocks are designed to reuse smaller pieces of content than articles, but as my colleague @... explained earlier, they provide a necessary architectural foundation on which we'll build new features in the area of content reusability. And the first feature we'll tackle after delivering Content Blocks is the ability to publish one article in multiple sections, categories and brands. We are planning to start this work at the beginning of 2022.

  • Amanda Winston1

    Being able to clone articles would be very helpful.

    19
  • David Dewey

    Being able to duplicate help centre content to sub-brand help centres would be incredibly helpful.  

    12
  • Juan D'Achiardi

    Agreed. Duplicating help centre articles with labels and all other properties would be extremely helpful. I am running a Hub/Spoke setup for 3 brands (multi brand doesn't do it for us yet) and every time I create an article I need do it 3 times.

    12
  • Adam Fronteras

    we have about 100+ documents that we need to copy from one brand to another 

    9
  • Nancy

    would be hugely helpful!

    6
  • Mandy

    I have about 50+ brands to create help centers for this month. Being able to duplicate content across all brands would be SUPER useful.

    6
  • Martina Moring

    Wow, over 8 years of asking for this feature, and it still hasn't been delivered (nor something similar/alernative that would tackle the issue of having to duplicate everything manually). Makes me wonder if asking for a feature is relevant at all.
    Especially when it's something as simple as duplicating an article, every other knowledge base competitor has it.

    6
  • Antonio Naddeo

    +1 for multi-brand customers!

    If you manage manage multiple brands, you have articles that obviously overlap across your brands, so it makes total sense to be able to duplicate easily an article in another brand help center. Thanks

     

     

    5
  • Larry Barker

    I can't imagine using a partner or 3rd party product for this.  It should be as easy as a checkbox, dropdown duplicate/delete/move, etc.  bonkers.

    5
  • Marylou Scott-Smith

    It's crazy that we can't do this.  We have more than 100 articles for each of our four brands.  Zendesk really needs to get this on their roadmap!

    5
  • Darcy

    I realize this isn't a super productive comment but I'm just getting a little tired of running into a basic need in ZD Guide and then finding a multi-page, years-old thread of users like me crying out for it and being told it's coming soon.

    5
  • Jeremy Robinson

    This would be really helpful to be able to copy/clone articles. I want to be able to follow the format from a previous article (headers, paragraphs, image sizing references in the source code, etc.) rather than having to enter content from an external source, then format to fit the styles and needs of our help center. It would be A LOT EASIER to copy/clone an article or even have a saved Template that I could choose from a menu to populate formatting for the majority of the article then allow me to solely focus on content.

    For this reason, I don't care as much about reusable content, I care about templating and following format without having to reinvent the wheel or add an extra 30 minutes going back and forth between articles to see how formatting was done to ensure it's consistent (doing a revamp and addressing the ad hoc mentality we had prior to my arrival and other business changes, this generates a lot of time waste to update articles where a template would have done wonders and saved lots of time). 

    5
  • Timothy Curtin

    Agree with this one, hope its on the radar. 

    4
  • Larry Barker

    Such a basic feature.  Surprised we can't do it.   Add me to the list of those wanting it.

    4
  • Dawn

    We also have multiple brands and would love to be able to copy articles between multiple Help Centers.

    4
  • Mike Brosius

    This is very much needed, also if we could copy and duplicate whole help center as well 

    4
  • Nicole Saunders
    Zendesk Community Manager

    Hi all - I'm trying to get an update from the product team. Thanks for your patience. 

    4
  • Olivier Degardin

    Katarzyna Karpinska: hi. More than 6 months ago, you, as a Zendesk Product Manager, informed us this feature is planned to be implemented this year (2022). The end of this year is in 12 days. I hope it is implemented next week maximum to respect your commitments.  Thanks to confirm us the action + the date of the deployment on production. Reminder: the original topic has been created ... early 2015. Regards,

    4
  • Robert Boehm

    Hello,

    we have just started using Zendesk and now implementing Guide. I was really surprised that the copy functionality of articles is not available after so long time requested.

    Would be cool if Zendesk can give an update to their plans in this and a possible estimation when we can get such an option.

    Although I do appreciate the effort of Team Combidesk, we do expect such a native option from the application provider and software vendor.

    A roadmap schedule would be good.

    Thanks

    Robert

     

    3
  • Leandro Meinhardt

    Agree, this is a very desirable feature! Having multi-brands with similar (to not say identical) solutions, and losing any image during copy/paste is a very manual labor. Another vote for this feature. 

    3
  • Nicole Saunders
    Zendesk Community Manager

    Hi Darcy - 

    Thanks for sharing your feedback. We understand the frustration, and realize that knowing something is coming is small consolation for having to wait for a long time to get it. 

    Communication in the Product Feedback topics has been sub-par for a long time, and we're taking several steps to improve it, in the way we organize things in the community, the expectations we set for our users and the way that we take in, process, and implement feedback internally and then communicate it back out to our users. 

    To appropriately set expectations, requests posted in the forums are by no means guaranteed to be built. Those with a high level of engagement (a lot of comments and votes) will typically get reviewed by a product manager, and then will be evaluated to see if it fits with the rest of the vision for the product and, if so, where in the next 12-18 months it might fit into the roadmap. Sometimes there's something we see a strong need for, but it doesn't fit with the other things in process, or there's something else we need to build first, so it gets delayed several dev cycles. Sometimes, it gets on the roadmap, and then pushed back off as something more business critical must be dealt with first. 

    This is one of those cases; there were several other things that had to be created before this could be implemented in order for it to work. Ryan has posted about that and we've tried to be clear about the process, letting users know just a few months ago where things were at. 

    Development for a major piece of functionality like this takes time. But we do hear you, we do appreciate your participation, and the team is doing everything they can to get these things out the door as soon as they can. 

    3
  • Alejandro Colon

    Nicole - Community Manager

    Thank you for responding.

    But, I am not sure that is what this specific request is about. 

    I would consider this request as a request to have the ability to duplicate an existing article and keep all of the information including attachments. 

    3
  • Sam McKenzie

    This was originally posted in 2015. A Zendesk comment in 2021 mentioned something coming in 2022. 

    It's August 2022. Any progress on being able to copy an article? 

    3
  • Bob Bowden

    I have to wholeheartedly agree with Olivier Degardin on this. I'm not even in the role that requires this job any more, however I eagerly watch this thread to see if Zendesk will fulfil a LONG OVERDUE feature request that, surely cannot be too complex?

    I'll continue to follow. I wonder if I'll get another job again before Zendesk deliver?

     

    3
  • Jennifer Friday

    We have clients that need their own branded sites too - this capability would be huge for us!

    2
  • Kay
    Community Moderator

    Dear all above,

    We're actually investigating this functionality for several Zendesk customers.

    What if we joined forces (financially) and created an app to make copying/syncing between two or more Help Center's possible. How much would you consider investing in this app, based on a monthly price (in order to keep the app up-to-date)?

    Please let us know,

    Kay

    2
  • Jean Jimbo

    This would also be helpful if you're editing an existing article especially when anticipating that the article will change multiple times before it's finalised. It's a right pain that an article can't be drafted while the current version is live. 

    2
  • Krux Digital

    +1 for this.

    Use case would be: articles that are added to sections permissioned to specific organizations.  

    Or to solve for that, allow for org view permissioning at an article level.

    2
  • Antonio Naddeo

    Doing this with a partner is ridiculously expensive and if we want to do it manually is a lot of time for Customer Service. I have more than 100 articles and 3 brands. Super important.

    2

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