Get keyword data that user search in Help Center or Answerbot on Explore
We want to know which word is used for finding the target article by users in Help Center and Answer bot.
So we'd like to get the data of search keyword in Explore.
The reason why I requested this was that using this data we can improve article contents to improve the article searchability.
Hi Kariyasu Mao and all,
Thanks for sharing your feedback. The current dataset has insights about searches leading to article clicks, see the bottom table in the Guide search dashboard in Explore. I understand that this query is slightly different from what you're asking; the table gives you your top clicked articles. Take a look at it, as it can also give you useful insights about the connection between search and article clicks.
We'll look into your request, namely seeing which keywords led to a particular article, and I will update this thread once we included it in our plans.
We would also like to know this info. The content entered by the user could drastically increase our Answer Bot success rate.
+1 for this feature request.
Me too! I'm reluctant to invest the time in configuring complex flows using Answer Bot for Messaging if we can't use real conversation data as the basis first.