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Multi-Level Community Forums

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Daniel Santoro

投稿日時：2014年6月10日

We're looking to start aggressively building the community forum section of our site, but I feel we're a little bit limited in what can be accomplished off the bat. I'd love a way to add another level on the forums - for example, our Knowledge Base articles follow this format:

* Category
  * Topic
    * Article

while our communities are:

* Topic
  * Article

any way to add another level to this would allow us to split up our forum in a much neater manner - I believe I saw mention of it in Help Desk 1.0, but not in 2.0.

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      Kasper Sørensen

      Hi everyone,

      I wanted to provide an update here as I see there are some asks that we keep you better in the loop. So to be brutally honest, this exact feature is NOT in the 9-month roadmap (which is our roadmap planning horizon basically). We are however going to be working on some tangentical features that may be of interest:

      1. We will be adding Content Tags, which is going to be a user-facing tagging system where content of many types (incl. community posts) can be related/grouped/marked with the same tag. You will be able to search, navigate and filter using such tags. I believe this alleviates the need for sub-topics since it gives you even more ways to relate content.
      2. We are also investing in better theme customization capabilities. For example, we  will offer custom pages and better SDKs for building pages. There is an existing workaround described in this thread around how to visually lay out the topics in groups. With better theme customization capabilities you can also group them into pages.

      With all this in mind, I'm gonna mark this post as "Not planned", just to set expectations. This is not to say that we will never touch it, but right now we are investing in other areas of the product that we also think work to the benefit of solving the underlying issues behind this feature request.

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      Nikolaus Kaiser

      +1 Alex and Catherine.

      The ball has really been dropped with this one.

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      Catherine Dall

      Agree, this thread has been 7 years in the making so the demand for this functionality is obvious. Can we have an update please?

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      Alex Duffey

      Why is this not a thing yet after 6 years? Can we please get an update on when a sub-topic layer will be added to the community. It should be super simple since you already have the technology with the Guide.

      Topic > Sub-topic > Post.

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      Kaitlyn Masseo

      This would be extremely helpful as we are looking to launch our community space soon. It is not ideal to have what we would like to use as sub-topics as their own higher-level topics. Excited for this feature - any insight on when we can expect this to be live? 

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      Geosley Andrades

      Zendesk Team - Is the feature of having a Sub category under a Main Category rolled out. Could you point me to the article which can assist me do the same.

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      Maggie St.Clair

      We would really benefit from being able to add additional tiers to our community forums. It is way too limited to only have topics and posts and some of our topics are getting really junked up due to this. 

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      Robyn Casanova

      My company is new to the Zendesk suite and while we appreciate the availability of Community as a service, it lacks modern features, i.e., nesting of topics, this would make the product that much better.

      Topic > Sub-Topic > Post & Topic > Sub-Topic > Sub-Topic > Post  are common themes among many, if not all, Forum platforms. 

      Please, Zendesk make this available soon!

       

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      Magnus Johansson

      Thanks! I will look into this. 

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      Nicole Saunders

      Hi Magnus - 

      Additional levels for the community haven't been developed yet. As far as the tabbing and grouping on our own community topics page, those are all theme customizations. While they aren't available out of the box or as a downloadable theme, our engineering team did write a couple of posts on how they went about implementing it here: 

      Introduction to how we did Zendesk's Help Center theme customization

      Zendesk's Help Center theme customization, part 1: How we use Zendesk features

      Zendesk's Help Center theme customization, part 2: How we use open source tools

      I hope that helps, but let us know if you have additional questions!

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