how to see if a ticket has side conversation in a view?

Hi Anders,

Thanks for reaching out! While there is not a condition in the View itself that identifies Side Conversations, you can accomplish this pretty simply by creating a Trigger that adds a Tag to Side Conversation Tickets and then create a View that looks for that tag. For more information on working with Triggers in Side Conversations please see below:

Using up triggers for side conversations

I hope that helps!

Jason Schaeffer | Customer Advocate |