Ability for admins to logout agents

Adding to the requesters for this feature and echoing its importance for our operations. We have the same issue where agents forget to log off. The idle time-out feature does not work for us since a lack of chats coming in for a few minutes will set an agent to idle when they are actually available. Administrators need the ability to quickly and easily change agent chat status.

This is a totally critical feature. We're a very small business and yet I have the need for it all the time. It's SO easy to forget to log off. Every chat we miss is a major issue and none of the alternative solutions are viable

We really need this, too. I can‘t have agents forget to log out and have the widget invite visitors into a chat all weekend long. Using idle timeout, chat redirects, or business hours is not an option.

We could really use this tool as well. Agents have so much information that they are giving/receiving that they often forget to log out or go invisible. Other users and managers need to know who is available at all times in order to provide a better customer experience. We use this tool for telephone queues as well. Very valuable.  We used Live Chat in the past and this was a basic tool. Not sure why Zopim/Zendesk hasn't incorporated it yet. They've made some great changes in the past. I hope this becomes another success story for them.

I know my organization would benefit from the ability to remote log in / out as well.

It seems like a basic 'feature' that is missing IMHO.

Mike

Can we please get an update from someone at Zendesk on the implementation status  & ETA of this feature?

(adding the ability for an administrator to log-out agents if needed)

Another vote from me. I have a user who has tried to log out several times, but her status remains 'Online'. She has even tried changing her password, but it didn't solve the issue. Admins need this feature to address such issues. 

Add this as another upvote for Zendesk Chat to add the Administrator ability to log-out agents please...

Hi Joel 

Thanks for the valuable feedback. We are planning this feature in our roadmap.

In the mean time, you can set the operating hours, which can change the agent status. Also, you can also email us to force logout an agent in vacation issues like this. 

Thanks 
Shashank

I'm upvoting this request as well. 

We only offer chat during business hours. Outside of business hours we want articles suggested for their inquiries. 

I discovered after an agent went on vacation that they had stayed available and with a chat window open, and I couldn't fix it.

I disabled them from zendesk chat but it doesn't seem to be changing their availability.

Admins MUST be able to log a forgetful agent off immediately when a problem is found so that users aren't inconvenienced.