Rebranding the Answer Bot in the modern web widget

11 コメント

  • Jeff C
    Zendesk Customer Care

    Hi Joshua,

    I've reached out to our Product teams internally and it appears that currently, we are still working on a change to make the AnswerBot name configurable, however, the Avatar is still a while away. 

    Having said that, we have is an Early Access Program that you might be interested in. This is a feature that allows AnswerBot to use your default brand image instead.

    If interested, let me know so we can get you added to it.

  • Zendesk Admin

    I am also interested in this feature

  • Jeff,

    I'm definitely interested in the Early Access program! Let me know what you need from me and we can go from there!

  • Lynsey Briston

    I'd also be very interested in this, please! 


  • Meike Kipphan

    I'd also be very interested in this. It would be great if I can change it in our Company logo

  • Stephen Hamilton

    I really need this feature too. Can we please have this asap?

    Flow builder is great but considering switching back to the classic widget so that I can customise the Bot Avatar

  • Joel Selwood

    Agree, changing the avatar is a basic requirement. Please make this happen.

    Considering this was first raised 2 years ago, when are you expecting to release this feature? And, how do we get access to the early access? 

  • sultan syah

    need this feature too 

  • Vlad
    Community Moderator
    The Wise One - 2022

    Even if there is not option for avatar change, this can be custom-coded using javascript.

  • WhatsApp Connector

    Hello Jeff

    I would like to participate in the EAP to put the image of the Bot as our brand.


  • Joel Selwood

    Hi Jeff, Me too, please include in the EAP. Thanks! 



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