Bulk open tickets related to client

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5 コメント

  • 正式なコメント
    Graeme Carmichael
    Community Moderator

    Nathaniel

    Yes, you can do that. As long as your customers belong to the same Organisation, you can look for the organisation tab next to the customer's personal tab.

    Clicking there will list tickets from the same organisation.

     

  • Nathaniel Kolenberg

    Thanks a lot Graeme! Really appreciate it!

    So as I understand it, the client company will automatically arrive at the top left there if they belong to the same org? Or do I have to create a separate view for that?

    0
  • Nathaniel Kolenberg

    Scratch that - already found out that you can create them :)

     

    Thanks again! 

    0
  • Graeme Carmichael
    Community Moderator

    Nathaniel

    Good stuff. I hope you found that it is automatic and you do not need to create a view.

    Just in case it helps, you can automatically map new users to an organisation based on their email domain. So the entire process should easy.

    0
  • Nathaniel Kolenberg

    Excellent! Thank you for the additional information! I indeed saw that you didn't have to create a new view, but didn't know it was possible to automatically map by the domain. 

     

    Cheers for that! You sir, have made my day :)

     

    Thank you!

     

    0

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