Guide community tips for Help Center

固定された投稿

149 コメント

  • Mariliam

    Hi there, 

    It seems like I can't get access to a few articles here, including: 

    Is the article still available, or is this an issue of account access? 

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  • Jessie Schutz
    Zendesk Customer Care

    Hey mariliam!

    This article seems to have been moved to a draft section, so I'm checking with the author to find out if that's intentional. Thanks for the heads-up!

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  • Mariliam

    Thanks so much Jessie! I'm trying to figure out how to do this and that seems to be the only article available with this information :) 

    Thanks again, 

    Mari

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  • Jessie Schutz
    Zendesk Customer Care

    Hey mariliam,

    I checked with Laura and it sounds like the article needs to be updated. Once that's done it'll be live again!

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  • Jennifer Rowe
    Zendesk Documentation Team

    Hi everyone, 

    I just added a tip to the list that was posted back in February, but I missed it! So here you go:

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  • Jennifer Rowe
    Zendesk Documentation Team

    And another one that I missed, this time during vacation. Thanks, Vladan!

     

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  • Jennifer Rowe
    Zendesk Documentation Team

    Annnnnddddd we have another new Guide tip and this one is a goody!

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  • Jennifer Rowe
    Zendesk Documentation Team

    We had temporarily removed the Customizing Status Icons tip because it was out of date.

    But it's been updated and is back now! (Thanks, Laura!)

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  • Jennifer Rowe
    Zendesk Documentation Team

    A new tip from Ricardo on our Support team:

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  • Jennifer Rowe
    Zendesk Documentation Team

    Awesome new tip for customizing your Guide theme:

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  • Tushar Sonawane

    Hi,

    I am not able to view the answer for: "Lock the Search bar to the top of the article in Help Center"

    I want to maintain the search box in the same position with the same length throughout all the pages.

    Can anyone please tell me how this could be done?

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  • Jessie Schutz
    Zendesk Customer Care

    Hi Tushar!

    The Tip you're referencing is very old and out-of-date, and it's been archived, but it looks like we forgot to remove it from this list! I've gone ahead and taken it out. I'm so sorry for the confusion!

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  • Trapta Singh
    Community Moderator
    Zendesk Luminary

    Hi @Tushar,

    You can look here. Let me know if this resolves your issue.

    Team Diziana

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  • Jennifer Rowe
    Zendesk Documentation Team

    A Friday treat for you! A new tip for embedding videos in articles:

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  • Jennifer Rowe
    Zendesk Documentation Team

    Here's a Help Center tip that got by me last month! It's on the list now!

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  • Jennifer Rowe
    Zendesk Documentation Team

    A great new tip from Scott about setting up redirects for articles using JavaScript:

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  • Jennifer Rowe
    Zendesk Documentation Team

    Awesome new Help Center tip for you! Check it out:

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  • Jennifer Rowe
    Zendesk Documentation Team

    New tip!

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  • André Wessels

    Hi all clever people. I'm looking for a way to include metadata on our community_topic_list_page.hbs and community_post_list_page.hbs pages, similar to Zendesk's own 'About our community' block, but I can't get it to work :/



    I've tried figuring it out from the Help Center Templates developer documentation (https://developer.zendesk.com/apps/docs/help-center-templates/introduction), but haven't had any luck.

    Any help on how to achieve this will be much appreciated :)

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  • Jennifer Rowe
    Zendesk Documentation Team

    Awesome new tip from Jacob you might be interested in!

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  • Jennifer Rowe
    Zendesk Documentation Team

    Cool tip from community moderator Amy:

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  • Jennifer Rowe
    Zendesk Documentation Team

    Tip for using redirects to include an article in multiple sections:

    How to include an article in multiple sections  -  contributed by Alejandro Colon

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  • Jennifer Rowe
    Zendesk Documentation Team

    Such a great tip from our friend Andrei! Check it out!

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  • Jennifer Rowe
    Zendesk Documentation Team

    A new help center tip for you!

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  • Raphaël Péguet - Officers.fr

    I cannot understand how comments in Guide cannot automatically create ticket in Zendesk as it is allowed in the Facebook integration (and so much others integrations) 🙃🙃🙃 ¯\_(ツ)_/¯

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  • Dave Dyson
    Community Moderator

    Hi Raphaël Péguet - Officers.fr -

    There's a thread here that might be worth you upvoting and/or adding your use case information to -- and Kasper's comment indicates there some intent to at least provide the ability to "listen" for updates, if not create tickets automatically: Converting community posts into tickets

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  • Nico Bruning

    Hi, does anyone know if it is possible to overwrite the translations for 'content_tags_label' ?

    'Related to' in english might be fine, but the german translation 'Verknüpfung mit' is not really nice and instantly understandable for the reader. But this translation is not included in the manifest.json

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  • Dane
    Zendesk Engineering
    Hi Nico,
     
    Unfortunately, it can't be customized.
     
    Would you mind posting your use case to our Feedback on Guide topic? We have a template you can copy and use in your post. This is to help get more visibility and votes on the idea. Then, others can share their use cases to further drive demand for that feature. Thanks!
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  • Elizabeth Williams
    Zendesk Documentation Team

    Just added a great new tip!

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