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Add description to the Attachments field for "Submit a request" form

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Jason

投稿日時：2016年4月15日

At the bottom of our "Submit a request" form in our Help Center is an automatic upload form for adding attachments. I would like to add a description similar to the description I've added to my other fields. The problem is, the Attachments field is not accessible in our Ticket Fields Admin Settings so I'm not able to add a description yet I am able to add one to all the other fields (i.e. Subject, etc). Below is an example showing our "Submit a request" form for context.


I looked at the HTML for our Help Center and found there is a template called "New Request Page" with a reference to "{{request_form}}" but I'm not sure how to access that or edit it. 

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      Jonathan Cavey

      Can anyone help me add a description to the subject field for a specific form? 
      Thanks 

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      Leandro Pelorosso

      Hello all !

      Using jquery to solve this sounds like a great idea. Any suggestion to implement the same strategy when the form is displayed inside the chat widget? (since the elements do not exist in the ready function, we cannot change them until they appear.

      Thank you!!

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      Vlad

      I'm very glad to hear that!
      Thanks, Marci for your feedback! 

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      Permanently deleted user

      I am very happy to report that 454757487's suggested script worked perfectly for my needs:

       

      <script> 
       if(window.location.href.indexOf("123456") > -1) {
       $('div#upload-dropzone').parent().find('label').text('Please attach your proof of purchase below')
       }
       // replace 123456 with the 'hardware fault' form ID
      </script>

       

      Mine is not for a hardware fault report, but I needed custom text for the attachments field on just ONE form, not all of them. And now I have it. Thanks Vlad!

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      Nicole Saunders

      Thanks for jumping in, Grant!

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      Grant Foster

      415937618814 I'm not from the Help Desk team but you should be able to edit your JS code from the Theme section (under edit code)

      https://support.zendesk.com/hc/en-us/articles/115015722628-Editing-the-code-for-your-live-Help-Center-theme-Guide-Professional-and-Enterprise-

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      Kavi, Raghu

      Hello Help desk team

       

      Can someone guide me how to access my JS code to edit my attachment description field ? 

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      Vlad

      Glad to hear that, Andrea! Cheersss!

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      Customer Admin

      YESSSSS !

      Great job Vladan, with your script everything works like a charm, text appears as expected.

      Thank you very much, I am ready to publish, now

       

      Cheers

       

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      Vlad

      hey Andrea, thanks for the link. I just checked but I can't see the code there, is it already added?

      Also, please include jquery in your page, just paste this code into the Document Head.

      <script
        src="https://code.jquery.com/jquery-3.5.1.min.js"
        integrity="sha256-9/aliU8dGd2tb6OSsuzixeV4y/faTqgFtohetphbbj0="
        crossorigin="anonymous"></script>

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