Our remote management system sends an email to our zendesk ticket queue. All of the emails come from alerts@m-------.com I would like to revise our response systems in zendesk to NOT send an email out to our agents when these tickets come in. Also I would like Zendesk to not send a reply email back to alerts@m--------.com
All other regular emailed tickets I would like to function as normal out of the box.
How can we do this?