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New and Open tickets over time
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投稿日時:2021年11月17日
Zendesk Support has a default dashboard which shows the current number of Open and New tickets for my groups. I have been trying to find a way to show this value over time so I can monitor the overall workload on my teams during the day. Does anyone know how you can report on this value over time?
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ZZ Graeme Carmichael
Aaron
The closest solution is to use an Explore query to monitor the busiest times of the day.
Check out this example.
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