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Disable email notifications globally

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Bobby Brown

投稿日時：2021年11月20日

Each new agent needs to manually change their notification settings in their profile, otherwise they are bombared with notification emails (missed chat is a good example of this). As an admin, I should be able to configure which notifications my agents receive, or disable them entirely.

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    Sarah Darmawan

    Zendesk Product Manager

    Hi Toby - 

    Email notifications can only be configured at the user level. With Messaging, some of the emails you've listed are no longer relevant (e.g., Missed Chats - as chats are persistent, there will no longer be any missed chats).

    We don't have any plans to change this in the next year.

    We're committed to involving our users in building our product roadmap - it would be good to understand which email notifications you think are critical for Admins to configure on behalf of agents.

    Looking forward to hearing back from you on this.

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    Bobby Brown

    Thanks for your reply.

    We can't use messaging because it doesn't provide the ability to go offline - not everyone wants persistent chats or to be constantly online. Happy to discuss this outside on this post if you like.

    As for notifications, we would like the ability to toggle the setting which is found in the agent profile on behalf of the user, and have the ability to set it's default value account wide.

    Thanks.

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