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Accordions and search

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Lisa Sedlak

投稿日時：2021年12月15日

We have an issue with search and accordions. Our FAQs are in accordion.

There are two issues we are trying to solve.

1. When a user comes to our site to search, if the answer is in an FAQ and they choose that link in the search it goes to the FAQ page and not the specific FAQ. 

2. Is there a way to make text that is under an accordion searchable or recognized by search engines?

Thanks. 

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2件のコメント

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    Christopher Kennedy

    Zendesk Developer Advocacy

    Hi Lisa,
     
    Are users searching on your Help Center?  Or are they searching from a site external to Zendesk?
     
    Best,

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    Lisa Sedlak

    The site isn't published yet. So testing it internally we see that it will show a snippet that is under the accordion in the search preview. But when choosing the search item, it goes to FAQS without going to the specific FAQ. 

    Let's say I have FAQs about fruit 

    FAQs
    About Apples
    About Bananas
    About Grapes
    About Oranges
    About Kumquats

    I do a search of the word "Rutaceae."

    In my search results I see:
    Learn about Fruit > FAQs > Kumquats
    Kumquats are part of the Rutaceae family. 

    So I click on the link. 

    Then I see:
     
    FAQs
    About Apples
    About Bananas
    About Grapes
    About Oranges
    About Kumquats

    What I want to happen is have the search link to specifically go to the Kumquat FAQ and (preferably) open that FAQ. Otherwise the user will be taken to an FAQ page and then have to scroll through the page trying to remember what accordion the word "Rutaceae" was under. Does that make sense?  

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