Detailed information about posts, e.g. who voted directly within Zendesk
Feature Request Summary:
Within Zendesk, there should be an easy way for Gather full agents to see who has voted - very similar to what is possible with similar solutions like Aha! as well as Uservoice.
Description/Use Cases:
As a global software vendor, we want to use Zendesk Community feature (= Gather) to have customers and partners submit feature requests to us and then have all existing customers vote on their priority.
The responsible product owners have the urgent need to find out which customers/partners have voted for a certain feature without complicated API access, so that they can make their plans based on this.
Since on our Zendesk instance only logged in users are allowed to vote on feature requests (= posts) it should be easy to provide these details.
Business impact of limitation or missing feature:
We would like to use Zendesk as the only platform towards customers and partners.
Unfortunately, if Zendesk does not meet the minimum requirements for an Ideas platform, we need extra third party products like Aha! and Uservoice.
This means that the product owners in our company will remain free light agents and will not get a full Zendesk license, because they have to do their tasks in the above mentioned products.
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Thanks a lot for your feedback, and I appreciate the examples. I understand why this information is valuable to you.
We'll look into how we can include such information in the dataset, and I'll update this thread once it's on our roadmap.Cheers!
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Orsolya Forster +1 for this feature request. Is there any feedback from the Product Team?
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+1! Any updates here?
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+1!!!!
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