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Extend return values for the api/v2/channels/voice/stats/account_overview.json endpoint

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Arne

投稿日時：2021年12月22日

Hi all

I was checking out the account_overview endpoint and noticed that the metrics returned when calling this endpoint are not complete.

The returned properties include the following data:

  • Total calls
  • Total inbound calls
  • Total calls adandoned in queue

I am however missing the property or return value for total_calls_abandoned_in_ivr.
Would it possible to add the total_calls_abandoned_in_ivr to the return values of this endpoint?

Thank you in advance!

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    Erica Girges

    Zendesk Developer Advocacy

    Hi Gil!
     
    Unfortunately, you won't be able to adjust the return for the Talk Stats endpoint. However, you could try a query where you hit the [Talk Incremental Calls Export](https://developer.zendesk.com/api-reference/voice/talk-api/incremental_exports/#incremental-calls-export) endpoint. The return of this endpoint includes a field called completion_status. You could then look for all calls where the value of that field is abandoned_in_ivr. Once you've collected all of those you could calculate the total of those calls.
     
    Hope this helps!
     
    Best,
     
    Erica - Dev Support

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