I am shooting for the stars here....
I would like to know if there is any possibility to extract the email body per ticket in Zendesk or if there is an app that can do that?
Our business type is complex and we have multiple brands (almost 200) and sometimes we get request for specifics (eg. network issue, sim card not working, etc). Technically, this can be resolved by creating tags but as I mentioned we have 200 brands with different categories (technology, apparel, home and office, etc) and creating tags is just out of the question.
Currently, the team is doing this manually and I would like to make our lives easier if this can be extracted with little manual work on our end.
Any workaround you can suggest will be highly appreciated!