The move of Setting from Zendesk Support to Admin is horrible
Dear Zendesk Team
I am sorry, but the latest change of the Settings in Support to the Admin Center is not user friendly at all. Maybe bigger teams don't unse this often. But I use everyday the settings tab to change triggers, add macros, adapt forms, check on things and now you have moved it away. I have to do so many extra clicks now. The support tabs include so many waste of space items. The "Explore" tab has no info in it. Now the "Setting" is also useless. I don't understand why there is no faster access to this things. I am sorry about my words but I am really frustrated.
I agree with Anja. Also, having the settings open in a new tab is a bit of an annoyance. My real issue is that most of the settings have either been renamed or categorized differently in the Admin Center versus the old Settings area. It's hard to find what I'm looking for.
Thanks for the feedback, Anja
If you'd like to keep your admin settings on the same tab, you can now use the free Admin Center app.