This issue is spread throughout Zendesk, but I feel it now that the Admin settings are a page away (or two extra clicks away).
When navigating through Zendesk I have noticed that each click opens a new tab.
A modern web page convention that I am used to is the single page application, which I am aware Zendesk is not but s background, assume I am used to using an SPA.
Take the following scenario/ steps:
I would like to modify the Role of a user.
I have to (from support)
1. Click on menu > Admin Centre (opens a new tab)
2. Click on People > Team Members
3. Find a user > click Edit (opens a new tab)
4. Under 'Role' Click Manage in Admin Centre (opens a new tab)
5. Edit the user's Role.
I now have 4 tabs open to do one action.
And throughout the day this grows and grows until I have 20, 30 plus tabs open!
Not user friendly, makes it hard to find where I should be and I'm constantly having to close tabs.
Would much rather the default be to open in this tab, with a middle (scroll-wheel) press opens a new tab.
On external links, I appreciate the open a new tab icon that appears, and fine if it's an article or a completely different type of page, but within my support workspace, and going between this an admin centre, I find it counter-productive.