Smart Link should include agent name in Merge
Hi Team,
we want to be able to track which agent is confirming a booking for somebody that they've called through Zendesk. To do this, we'd like to add a parameter to the URL that is generated in Zendesk which the agent clicks to go to the booking screen for the appointment. Ideally we'd like something that identifies who the person is,
Is there anything in Zendesk that we can attach as a parameter to the booking URL that'll roughly identify who the agent is with agent name In this scenario that URL would look something like https://www.staging.powerpal.net/book/JNQH9X6JJR?agent=ZENDESK-John-Kitchener
I feel like I can achieve something through the smart link but at the moment there is no option available to merge Agent Name in smart Link at "Insert Merge Tag"
Thanks
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正式なコメント
Hi Akshay,
in smart links there is a `User ID` tag populates with the ID of the logged in Sell user. It should do the work for the use case you've described.
One thing to keep in mind is that there's unfortunately no direct way to list Sell users ID right within the Sell UI, but you can get this from the API (see Sell's REST API docs) or by creating the smart link, executing it by each logged in user and noting the ID down or by contacting our Customer Support.
Kind regards,
Ewa
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