Testing another version of the "Request customer satisfaction rating" automation

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3 コメント

  • Graeme Carmichael
    Community Moderator

    Phil

    There is nothing special about the default satisfaction rating. It does not have special precedent and just operates the same as other automations.

    Unfortunately, you cannot reset the 'offered to requester' satisfaction flag.

    It sounds like you new automation is just not matching the sample ticket.

    You can deactivate the default automation. That may help test your new version. If the automation does not fire, remove the conditions one by one until you get a hit.

    If you do not want to deactivate the automation on your live instance, it may be better to use the sandbox for testing if your account has access to that.

    1
  • Phil Baker

    Graeme Carmichael

    Thank you for the quick response. We don't have access to the sandbox so I'll temporarily deactivate the default automation.

    Thanks,

    Phil

    0
  • Phil Baker

    Graeme Carmichael

    My issue turned out to be because of a condition I had set where the value was a specific requestor, I changed the condition to be the requestor's Organization and it worked.

    Thanks,

    Phil

    1

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