Duplicate existing chatbot flowbuilder

回答済み

15 コメント

  • Dane
    Zendesk Engineering
    @Nick Vemmal,
     
    As of the moment, you are only allowed to copy and paste steps on the same flow. As it turns out, there's no feature yet to directly clone a flow. I'll mark this as a feedback to have the attention of our Product Managers. Let's hope that other users has the same use case to drive the demand even further. 
    3
  • Sierra (light agent)

    I second this request. 

    I would also like to test and play around with a flow without losing the original copy

    This would also be extremely helpful when setting up a bot for different, but very similar brands. We have over 5 brands that would require essentially the same flow but with slight tweaks (such as switching out links to one appropriate for the current brand)

     

    3
  • Thanos Kanakis

    Hey! Also here would love to be able to duplicate/clone/copy this, for enterprises that work with multiple brands, it can be really hard to repeat this process 80 times..

    2
  • Allison Sargent

    Same here - It would be nice to clone the flow. Other vendors have this capability. And as mentioned above, it's tedious to have to build the same flow from scratch. 

    1
  • TESmart.01

    Hi, yes, we need to clone the bot. Really need a backup.

    0
  • Simon Blouner
    Community Moderator

    We second the option of cloning a flow.

    It's really needed for instances where there are multiple brands, with very similar flows needed - just like several people are stating in the above comments.

    2
  • Kim R

    Any update on this one?

    I tried copying a series of steps inside an intent to another intent but it seems impossible.

    Even duplicating the same intent in the list of intents seems to be a missing feature. 

    Can you make this possible? We can copy/duplicate macros and whatnot. Why not the basic duplication for the intents in Zendesk bot?

    0
  • Simon Blouner
    Community Moderator

    Hey Kim R

    This community post is regarding duplicating an entire Flow - not singular steps.

    However, it is possible to clone a singular step and the following steps if you want.

    You're stating it is not possible to C/P intents - in the realm of Flowbuilder, intents have the meaning of adding common words/phrases to the entire answer you're editing.

    1
  • Stephen Hamilton

    the ability to duplicate an entire flow is a really important feature thats needed. Can we please get this asap?

    0
  • Simon Blouner
    Community Moderator

    Stephen Hamilton it is actually now possible to clone an entire bot/flow.

    Dane perhaps the content team should mark this post as solved, since the requested feature has been delivered :-)

    0
  • Moaz Magdy

    The feature is available only for the entire bot. But it is yet to be available for an answer/flow to be cloned.

    Is there currently a way to clone an answer?

    0
  • Noly Maron Unson
    Zendesk Customer Care

    Hi Moaz,

    It is possible to copy/clone the answers from the flow. You will first need to open the flow and select a step. Then select either Copy this step or Copy this and the following steps. Then you can paste it in the same flow or in another flow.

    You can check this recording

    Hope this helps.

    1
  • Max

    [UPDATE] It seems to work only when copying steps then exit the flow, opening other flow and pasting. Doesn't work for me if I have both flows open in 2 tabs (to go faster doing the copy/pasting). Weird behaviour that could be notified to Zendeks product team.

    Hi Noly Maron Unson

    You're saying "Then you can paste it in the same flow or in another flow."

    For me it seems that it's only possible to copy/paste in the same flow.

    ideally I would need to take a piece of one flow, and copy paste it to another flow. How to achieve that ? Does Zendesk block this ?

    Thank you

    0
  • Noly Maron Unson
    Zendesk Customer Care

    Hi Max,

    Yes, as of the moment, it is only possible to paste what you copied if you are working in the same tab.

    I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.

    Thank you.

    0
  • Beth Perry

    This is a much needed feature.  I am surprised it was not added at the beginning.  We have two product brands, one in US and one in Canada which are almost the same.  So now we have to recreate the dozens of answers in the second brand.  That is very time consuming.

    0

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