I needed to create a trigger to reply to any customers emailed update to tickets to notify that that all agents were away on a company event. I set up a basic trigger as below, thinking it would do the trick. But turns out that this didn't work. Can someone help me with what i'm doing wrong or why the trigger didn't actuate. I even tried copying the default "new ticket received" trigger that comes with ZD suite and amending the Ticket Is Created to Ticket Is Updated and placed this trigger at the top of the list but none seemed to make any difference.