最近の検索

最近の検索はありません

How do I add tags, light agent, or custom fields as a column in a View?

回答済み
image avatar

Jason Mesiti

投稿日時：2022年4月11日

Hi there,

I'm trying to customize views to have a column with either the tag(s) or custom field content.  How do I customize columns to help manage views better?  Anyone have a creative way to do this if it's not native?

End goal is to be able to list tickets with Light Agent assigned and see the names in a column.

Thanks!

2

3

3件のコメント

日付
    image avatar

    Dave Dyson

    Hi Jason -
     
    There's information on creating Views here: Creating views to manage ticket workflow
     
    You can add columns for most custom ticket field types (Text, Dropdown, Checkboxes, and others), although it's not possible to add Tags as a column.

    0

    image avatar

    Nina Godfrey

    How is this still not available? Tags are a default field of ZenDesk's own forms, and you're blocking its display in Views?

    . Please advise when this will be implemented into views. 

    1

    image avatar

    Tarandeep Gohlar

    I can understand the reason for not allowing a tags column. Which tags would you display if there are multiple tags, how many tags should be displayed in the column etc.

    We also have this requirement rather than working across multiple views.

    We want to be able to have a column display tags e.g. VIP tag so that the view can be ordered by this too. That way we don't have to have a separate view just for VIP tickets which means agents don't have to juggle multiple views.

    0

    サインインしてコメントを残してください。

    お探しのものが見つかりませんか？

    新規投稿