ZenDesk Hotkey CTRL+ALT+M Not Working

回答済み

投稿日時：2022年4月12日

Hello,

For the past 2 days, my Zendesk hotkeys CTRL+ALT+M which I have bound to my Razer Naga Trinity side panel buttons have not been working. I've tried manually entering the hotkeys via keyboard and there's no response whatsoever. Here's an example - I am pressing CTRL+ALT+M to access the macro menu (no response), CTRL+ALT+N (desired response) and CTRL+ALT+, (desired response):

https://www.screencast.com/t/MTk4ipqRg2

I'm not sure what could be causing this but any insight and help would be appreciated.

Thank you.

2件のコメント

日付

Marco

Zendesk Customer Care

2022年4月13日

Hi Casey, thanks for posting here! Just to confirm, it's not working for both keyboard and your mouse? If it is working on your keyboard but not on your mouse, I'm guessing that you're using Synapse to configure the mapping on the buttons. Did anything change there? I unfortunately would not be able to help if it's working on your keyboard but not on your mouse, as that would sound like an issue on the mapping side of the mouse itself.