Next week at Relate, we'll be hearing from several current Zendesk customers about how they use Zendesk and how it has helped their business to be more successful. This week, we're sharing profiles of the people you'll have an opportunity to hear from at Relate:
Michael Loggins, Global VP of IT
SMC Corporation of America
Mike Loggins is the Vice President of Global IT at SMC. He is responsible for planning the information technology future for the organization, as well as the implementation and maintenance of current systems. Mike works to create a culture of innovation and stability in the company’s cyber-physical systems and networks. He is known for his community oriented and proactive approach to both IT and leadership and has set the standard for “awesome” at SMC.
Under his leadership, SMC has moved IT standardizations to a global scale, as Mike pushes his teams to model the values of inclusion, growth, support, and diversity. He is a leader in creating diversified and innovative global IT teams and has spent years cultivating a deep understanding of existing and emerging technologies. Mike has an extensive career in information technology and has been a leader at SMC for the past 15 years. He is a member of the Forbes Technology Council and has been recognized as the 2019 Indy Tech Power Player.
He and his wife are longtime residents of Fishers Indiana and are the proud parents of 3 children.
A few questions we asked Mike:
In what way(s) has Zendesk most impacted or helped you/your company?
Zendesk's simplicity allowed us to take a crazy and complex environment of disjointed communications and processes, and streamline into a manageable and operational system that has improved our customer experience.
What’s a piece of advice you’d share or a resource you’d recommend for other Zendesk users?
Don't overthink your processes, start working and optimize.
What does great customer service look like to you or mean at your company?
Great customer service can only be delivered in collaboration with the customer. The days of hotels telling guests what experience they are going to get are long behind us and it is critical that we build a strong relationship with customers so that we can deliver an exceptional stay. For us this means giving the customer the means to communicate with a hotel through whichever means they prefer and creating a system which keeps the whole hotel in the loop.
Catch Mike and learn more at Relate on Wednesday, May 11.
Register for Relate here