Feature Request: Capability to suppress the "Operating hours have started" Notification

Please, let us suppress these alerts!

At the very least, allow admins to suppress the alerts as we don't take chats. The alert is late to load after a page refresh and interferes with UI actions I'm in the middle of undertaking. 

Our team operates 24/7 and while we were fine with it when using Zopim, the switch to Agent Workspace made this pop-up the most hated thing of our team. While all of our departments / groups need to have access to the chat, not everyone uses this access to chat with users, so getting this notification every time while you refresh the page or open Zendesk in a new tab is incredibly annoying and useless. 
If you added a feature that would turn off this pop-up, I would use it in a heartbeat.

Would love to see this added: Just like Jason we have big teams working in shifts and they are not always assigned to chats duties. Additionally, each time a teamlead or admin logs in they need to click away the notice. Would love to see a fix for this! 

Our Agents are also struggling with this.   We have a large group of support agents assigned to chats, to serve as backups or in the event we get spikes in incoming volume. However, generally  only a portion of our team will be in Chat on any given day. 
Would prefer an option to suppress this, rather than a makeshift workaround. 

I Agree with Maky we need to have a this as a feature that we can enable or not. @Ayush In the meantime can you explain how we can does this using the JS API? 

Hi Ayush.

This is not a solution! there should be a check mark where I can enable or disable it as an administrator in chat configurations.

I hope that Zendesk will take into consideration to solve this problem which is very annoying.

Regards.

Maria

Hi daniel.savage, 

You may create a group for agents in the same schedule and apply an operating hour to them. That way, only scheduled agents will get to see this banner. 

Hey Lawrence Dye, you may look into the workaround I shared earlier in the thread to alleviate the problem. 

If you wish to disable the banner for a certain group of users, a workaround is available.

You can add these users in a separate Department, and set 24x7 work time for this department. However, you will need to filter out the said department from the widget using JS APIs, so that they don't appear in the pre-chat form during the nonoperating hours. 

Regards, 

Ayush

Ayush Upadhyay

The notification reappears any time a new tab or window is loaded or the page is refreshed. It's not a functional issue but it is quite irritating for admins who are not on inbound support work. 

In our use case we have about 20 Agents trained for live chat but we only schedule a handful at any one time. But this means that all 20 Agent see this pop up every time they open a new window, it also blocks the "play" button so they can't just ignore it. 

Hi Gary Morgan, we're working on improving these notifications on the mobile app at the moment. You should see an improvement with our next release which is due in the upcoming months. 

Thanks,

Will