Org data in Community stats in Explore
Thank you for adding the community info to Explore. I just created a dashboard to get my stats each month that I need to report on. As someone that is not technical, it is great that I can get the data I need to report on without having to ask someone that can use the APIs to pull this data. So thank you, thank you!
Of course I also have a suggestion for how we could get even more info out of Explore with community stats. We really need to be able to see the org name. I can show the community user name and email which is very helpful, but also being able to see the org that user is linked to would make it so I can get all of my reporting right from Explore. We are looking to grow our number of users in our community forums, but we are also looking to grow the number of orgs that are participating in the community. I have an OKR this year to double the number of orgs that are participating in our community from last year so I need to be able to report on orgs related to community stats. Many of our customers have their org in their email domain, so that is good. But we do have a decent amount of companies that use generic emails like gmail or have a bunch of different email domains that make up their company (mostly due to acquisitions of other companies). For these people I need to look them up in the Support portal to see what org they belong to. That is going to be rather tedious.
Thanks for sharing this feedback, Maggie. As a fellow community manager, I definitely agree that this would be really helpful information, and I've made sure the PM for the dashboard is aware of this thread.
You may also want to up vote and add your thoughts to this conversation: Expand Community Dataset
Thank you Maggie St.Clair for your feedback.
Can you help me understand the "org that user is linked to" a bit better? Are you interested in the user organisation info in Support or in the company of the community member?
As the community dashboard has just been released, our plan is to gather feedback first and assess improvement opportunities which we will add to the roadmap later.
Hi Orsolya Forster,
What I am looking for is the user organization that is in Support. For example, if this customer participates in the forums, I would like to see their org 'Test Oil Co' in Explore associated with this users activity.
All clear, thank you. As said earlier, I marked your request for future improvements.