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web widget messenger api



投稿日時:2022年6月15日

when the customer finishes one chat and tries to start new chat it doesnt group conversations . what i mean is new chat is shown with all prev chat texts in the top. its not opening like a new conversation. is there some setting that needs to be updated for it to group like how i see in this chat multiple conversations and clicking on each brings that one


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any update on this one please?

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clicking on each brings up those individual conversations

in my end, when the widget is opened the conversations continue in a single window

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Hi Tina, 
 
The conversation history persisting is an expected behavior with the Messaging feature. The goal is to maintain seamless correspondence with your customers without them needing to re-share info or a loss of progress due to disconnect. Basically to resemble a natural conversation you would have with someone in person.
 
I'm not sure I understand exactly what you mean by grouping the conversations. Would you be able to share more information about what you're trying to achieve? Or screenshots if this is something you've seen done before?
 
Best,
 
Erica - Senior Dev Advocate

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