We have a channel in Slack where we have the Slack integration posting for new tickets. We would also like to ticket updates/comments posted in that channel too, but the current implementation where every update is a separate post in the channel is a bit too spammy, so we're probably going to have to turn it off.
It would be fantastic if there was an option to have updates to tickets go straight into a thread on the initial "ticket created" post. To be clear – we're not talking about side-conversations here, just the typical ticket update posts that are sent to Slack via the bot when you have that setting enabled.
Any chance of seeing something like that added as an option?