why do most of the community articles I reference seem outdated and contain bad links?

1 コメント

  • Nicole Saunders
    Zendesk Community Manager

    Hi Jordan - 

    Community posts are user-generated content, so they aren't controlled or edited the way that product documentation and knowledge base articles are. Typically, the posts are current when they are posted, but over time the content may become outdated or that links may break as the content it's linking to evolves. 

    We do regularly do maintenance on the community - just six months ago we archived everything that was out of date or more than 3 years old. However, links do sometimes break. Usually, if you comment to alert us to a broken link, we'll get it updated within a day or so. 

    Can you give us examples of some of the posts you've been struggling with so that we can see if there's more current information that we can provide to you? 




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