Automatically transfer ticket to specific view based on received by e-mail


3 コメント

  • CJ Johnson

    Hi Alex, 

    It sounds like you want to a view based on "received at". That's something you can set up in your views directly. You can add a condition like this, and select the right email from the dropdown on the right: 

  • Jahn Bronilla
    Community Moderator
    Zendesk Luminary

    Go to Admin Center
    Select Workspace>views

    Received at>is>email_address

    This is not auto transfer but rather view creation for those specific tickets you need to see.

  • Brett Bowser
    Zendesk Community Manager
    Hey Alex,
    If I'm understanding you correctly, you could tag the user profile that is generating a ticket so that any time that they reach out a tag is then applied to that ticket. You can then create a view that shows all tickets that contain that tag and edit your other view to filter out tickets that contain that tag. I'd recommend taking a look at this article for some additional guidance: Automatically tagging tickets from specific users and organizations 
    I hope this helps!


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