Continuing to have poor reception with ZD Talk

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  • Neil Weldon
    Zendesk Product Manager

    Hi Nikki, 

    I've created a ticket on your behalf. Working with our advocacy team on this is the best approach.

    A couple of things to consider, when we see such quality problems the vast majority turn out to be network related in terms of setup or bandwidth. An article that may help is here. This is just one article linked from Preparing to use Talk.

    We also capture call quality information which we display in realtime and allow you to report on in Explore. Details of this may be found here. Using this you can determine if this is limited to some agents which is particularly useful if agents are remote and helping determine if it's home network related. 

    Best

    Neil 

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