Lotus Themes conducted extensive research on self-service and help centers. The results were published in the white paper Saving costs and support agents: A deep dive into self-service help centers.
I'm happy to share the insights with all of you. By reading the white paper, you will learn:
- How to provide 24/7 support without much hassle
- If investing in a better help center pays off
- What is good design, and how it can be measured
- Help center best practices (from a Zendesk developer with a 7-year help center experience)
- How to scale up your help center when your business grows