When tickets are assigned to a different agent their reply address is incorrect


1 コメント

  • Heather Rommel
    Community Moderator
    Zendesk Luminary
    The Product Manager Whisperer - 2021

    Oh we hear you on this! Zendesk will continue to use the original email on the ticket regardless of the ticket journing.

    I've found that using the Select an Address app helps us immensely!



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