Zendesk Support Custom Objects for Displaying data from ERP via API

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投稿日時：2022年8月15日

Hello,

We are implementing a new ERP (SAP Business ByDesign) and wanted to have our CX team the ability to track any orders and check stock levels via API. So we would want to add 2 objects one for Stock Check and Order Tracking. How to add these in agent workspace ?

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Ashley

2022年8月25日

Hi Eric,

I had a follow up question on this topic. In terms of using the custom objects to get the information from ERP, is there any limitation on how we can use it or not use it to display the information on an agents workspace ? Can we customize the existing Agent Workspace user interface to use those objects as we like ?

Also, is there any existing app or a solution that we can leverage for doing this ?

Thanks,

Ashley

2022年8月17日

Thanks, Eric for sharing this.