Hello, I am working on analytics and pulling any users data is just a pain. i think everyone would benefit from a user data set where the tables pull from the user profiles. Data points we want to query on. some of these we can get from ticket history or updates history but if a user has no tickets they wont show up. we have over 250,000 users, this includes our 130 Full seat agents and over 400 light agents.
Data points tied to the user, regardless if they have submitted a ticket.
- Users type (Not, agent / admin / end user but the actual custom types.)
- user status (Active, Suspended, Deleted)
- Primary Email
- Secondary Emails
- User Segments
- Time zone
- Details / Notes
- Custom User fields
- Last sign-in
I would like to also be able to report on changes to these fields. We allow our agents to add and edit end users, while we can look at an audit log, there is no way to report on the quantity of additional work this creates on our agents.
We would also benefit from an Org data set we have 28,000 of them and they sync from different systems so being able to find out what's been changed and not would really help with data integrity.
Data Points from Org:
- Users (Can view own tickets / can view orgs tickets)
- Custom Fields
- Created and Updated