Allowing Timezones to show local agent time (Follow Up date/time field)
By default, timezone is shown in account owner's timezone. For a company that has their account set in PST (West Coast, USA), but have global teams, is it possible for teams to show in that team's local time? The use case I am trying to solve:
When an agent outside of PST (ie Europe) is trying to set a follow up date/time to get back to a customer/end user, they have to manually calculate or use a tool outside of Zendesk to determine the time to input on the follow up date/time fields. Ideally, the agent would not have to do that and instead, Zendesk would show the time in the agents local time zone.
If this is possible now, does anyone know how to do this? If not, would be interested in seeing this added as a future function.
Hello will anyone answer this question posted last year? We have agents across the country looking at activity in other time zones.. thanks
Hi Irene -
This is not something that is planned for development in the Gather product roadmap.