I would like to cc contacts on a ticket without an end user being created in the process.
- This causes a lot of "empty" user profiles to be created with little to no information other than the email used to cc.
- This will disrupt automated workflows and clog up the user database within Zendesk Support.
- Users will be able to log into our portal without the proper authorization.
Is there currently a way to stop this from happening?
Any feedback would be great!