Access denied when trying to View a ticket

回答済み

10 コメント

  • Lou
    Community Moderator
    The Product Manager Whisperer - 2022

    Take a look at your roles in Admin Center. The agent may be limited there:

    0
  • Max Staniland

    This is what they have.

     

    0
  • Lou
    Community Moderator
    The Product Manager Whisperer - 2022

    When you go into Admin Center, go to Team>Roles and select the role they have to see what the permissions are.

    You can find their role by searching for them in Support and viewing their profile. For instance, here's mine:

    .

    You can then navigate to Admin Center and see what permissions the "role" has.

    0
  • Max Staniland

    Hi there,

     So they are a light agent. And there was nothing special about the ticket they where trying to access.

     

    0
  • Lou
    Community Moderator
    The Product Manager Whisperer - 2022

    What do the ticket permissions state for light agents? It really sounds like they're limited there:

     

    0
  • Max Staniland

    Hi Lou,

     

     How do I access ticket permissions?

     

    Thanks.

    0
  • Lou
    Community Moderator
    The Product Manager Whisperer - 2022

    Max Staniland

    Open Admin Center. Go to People>Team>Roles and select the role you want to see (Light Agent in this case). You'll see their permissions there.

    0
  • Max Staniland

    Hi Lou,

     I have done that and can see that they are a Light Agent. I still don't see the permissions.

    The below images are what I see when I follow your instructions:

     

    0
  • Lou
    Community Moderator
    The Product Manager Whisperer - 2022

    Max Staniland

    Let's try something else. What plan are you on? Go to Admin Center>Account>Subscription and let me know what it says. Mine is Enterprise as shown below:

    0
  • Max Staniland

    0

サインインしてコメントを残してください。

Powered by Zendesk