Customer Service experience
One of the worst experiences with trying to get one simple question answered. I have been ghosted by actual "support" techs on the chat, I went through the bot questions several times and the quickest they got back to me from ghosting me was literally the next day and played it off like they just got the message. Worst customer service ever. My question is: How can I mass email my contacts and within the email template, auto-populate the buyers first name in the body of the email through a merge tag. My goal is to send a mass email template to 100+ contacts at once and I want their first name to be accurate to the individual company for each email. This could save me hours of work and I just need assistance on how to set it up but NO ONE has answered me. How is this not a simple question?
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We take pride in our customer care so rest assured that our Engineers will do our best to assist you with your open ticket. I have checked your ticket and I am happy to see that your conversation was later continued and addressed by the assigned Engineer.
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I think your records are incorrect. They addressed my ticket nearly an hour or more after my initial questions. By the time they got back to me with information that DID NOT SOLVE THE ISSUE they had already signed off. Disappointing. Still trying to figure out how to edit merge tags to include the individuals First Name in email templates for mass emails.
Hi Mason Miller,
you can use "First name" merge tag in bulk email and in your email templates. See Using merge tags in your email messages for detailed instructions.
Let me know if there's anything unclear there or if you have any troubles using that merge tag.