One of the worst experiences with trying to get one simple question answered. I have been ghosted by actual "support" techs on the chat, I went through the bot questions several times and the quickest they got back to me from ghosting me was literally the next day and played it off like they just got the message. Worst customer service ever. My question is: How can I mass email my contacts and within the email template, auto-populate the buyers first name in the body of the email through a merge tag. My goal is to send a mass email template to 100+ contacts at once and I want their first name to be accurate to the individual company for each email. This could save me hours of work and I just need assistance on how to set it up but NO ONE has answered me. How is this not a simple question?