Customer Service experience

4 コメント

  • Adam Witek

    Don't like kicking people while they are down, but Zendesk needs to hear this. As a 7+ year user of ZDSupport and 3+ year user of ZDSell, I can confidently say that ZDSell tech support is the most painful vendor we have to work with today. I hope they start to invest in humans who have a deep technical understanding of the product, there is a massive gap there.

  • Cheeny Aban
    Zendesk Customer Care
    Hi Mason, 

    Thank you for your feedback, we appreciate it! 

    We take pride in our customer care so rest assured that our Engineers will do our best to assist you with your open ticket. I have checked your ticket and I am happy to see that your conversation was later continued and addressed by the assigned Engineer. 

    Thank you for being the best part of Zendesk! Take care!
  • Mason Miller

    Hey Cheeny,


    I think your records are incorrect. They addressed my ticket nearly an hour or more after my initial questions. By the time they got back to me with information that DID NOT SOLVE THE ISSUE they had already signed off. Disappointing. Still trying to figure out how to edit merge tags to include the individuals First Name in email templates for mass emails. 

  • Ewa Sobula
    Zendesk Product Manager

    Hi Mason Miller,
    you can use "First name" merge tag in bulk email and in your email templates. See Using merge tags in your email messages for detailed instructions. 
    Let me know if there's anything unclear there or if you have any troubles using that merge tag.

    Kind regards,



Powered by Zendesk