I have created my SLA policy.
Then I checked inside "Events" of my tickets. I see they are connecting with that SLA policy I created.
But when I go to Zendesk Support Dashboard and click SLA , I dont see any SLA policy to query upon. [ Attached screenshot]
I created my own SLA report using SLA dataset, even that is not showing any SLA ticket.
There is no chart showing up..
Someone please let me know, where I am going wrong.
Is there any other step , to tag the SLA poilicy to my tickets ?