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Federated Search - Show external content in end user ticket request form

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Steve Steffel

投稿日時：2022年11月29日

We have our product documentation hosted outside of Zendesk, so being able to surface it for customers as they create a ticket would be great. The crawler used to gather external content for federated search in Guide seems like it would work, but external content isn't available for this type of search yet.

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    Orsolya Forster

    Zendesk Product Manager

    Hi Steve Steffel,

    Thanks for your feedback. Making external content available in the request form is on our roadmap. It's difficult to give you a concrete estimate but it's fair to say that we will enable it next year. 

    Cheers!

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    Steve Steffel

    Hello! Do you happen to have an update on when this feature will be enabled?

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    Orsolya Forster

    Zendesk Product Manager

    Hi Steve Steffel,

    We aim to have this capability available by the end of the year the latest.

    Cheers!

    -1

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    Steve Steffel

    Hello! Is there any revised timeline on this feature?

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    Steve Steffel

    Hello! This concern has come up for our account again, is there anything revised for this feature? Thank you!

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    Daria Bogusz

    Zendesk Product Manager

    Hello Steve, 

    I understand your concerns regarding the feature you were expecting. Unfortunately, it has not yet been implemented. While I can’t guarantee any specific plans at this time, I appreciate your input and will make sure it’s noted for future considerations. I’ll keep you informed of any updates as they arise.

    Thank you for your patience and understanding!

    -1

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