How to use Triggers, Macros and Automation to automatically have WhatsApp notifications sent to clients?
WhatsApp can be a powerful tool for any organization to stay in touch with their clients. However, many Zendesk users wish to be more proactive. As is, it is not possible to use Triggers, Macros and Automations to automatically have WhatsApp notifications sent to clients. This can be used for your benefit in numerous ways. For instance, you can ask a client for more information before an agent can speak with them. When a person does not respond to a message after a certain amount of time, you can have a reminder sent to her. The options are seemingly endless. Luckily, Respira Internet has created a WhatsApp connector that allows you to send WhatsApp messages as a result of Triggers, Macros and Automations.
How it works
By combining the power of Sunshine Conversations with that of WhatsApp, we have been able to get the most out of what WhatsApp has to offer. The connector uses the Sunshine Conversations API to send the notifications and the Zendesk API to create tickets, update views, etc. so your agents can see what is going on directly in Zendesk Support.
What can our connector do for you?
With our WhatsApp Connector clients can:
- Send WhatsApp messages past Facebook’s 24 hour limit
- Start new WhatsApp conversations
- Send bulk WhatsApp message campaigns to customers
- Use Triggers, Macros and Automations to efficiently send out automatic WhatsApp notifications
- Send dynamic WhatsApp messages using other applications (PMS, Ecommerce, CRM, CPQ, ERP, etc)
Finding our connector
Our connector can currently be found in the Zendesk Marketplace. As the connector relies on Sunshine Conversations, it is required that you have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, please speak to your Zendesk representative who will be happy to help.
You can also find more information on the app as well as instructions on how to set it up.
Who we are
Respira Internet is a company made up of former Zendesk Employees. We saw a need for an App that allowed our customers to better utilize WhatsApp notifications within Zendesk Suite.
If you have any questions, please feel free to contact us.