Flagging open tickets by user

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  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Kristina,
     
    As of the moment, we don't have that feature that will pop-up or alert come up when a ticket is opened and there's another open ticket for the same customer.
     
    Perhaps you can utilize the Context Panel in a ticket and viewing customer interaction history with a list of recent conversations, tickets, and other related events from the requester.
     

     
    For more information on to use Context panel, please see this article:
     
    Viewing customer context in a ticket
     
    I hope this helps!
     
    0

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