I have a pretty basic setup, where I have 4 JIRA fields mapping to Zendesk, and only that direction. The fields are:
All of the Zendesk fields are "Text" type fields.
Behaviors I'm noticing:
- JIRA Ticket Number seems to be the most consistent in working
- JIRA Status is inconsistent, though no theme found on the ones that don't sync. It will be simple statuses like "Open" (which show fine in other instances). Not project specific either.
- Sprint never comes through
- Fix Version/s never comes through
Any thoughts on this?