There should be better support for the product
There are so many things that do not work properly and never anyway to connect to support. Having to wait DAYS for a response through a chat is insane to me!
Sorry to hear you're running into issues getting into contact with our Customer Care team. I do see you have a ticket open with them currently related to default groups. Is this what you're trying to get resolved? Can you provide a little more context here as I may be able to help on my end.
Hope to hear from you soon!
To echo Brett's comments, post something on here. We may be able to help. I've had my own frustrations with ZD support, but this community is a great resource.
I had asked about default groups. I was able to figure that out with some digging of my own. I also asked about uploading user info via CSV I have tried a few different times and cannot seem to get it to work properly.
I also was wondering how do I get a users name to show up when they call in? I have tried inputting the users phone number in their account in every format I can think of but it always seems to ring in with just the phone number and then I have to manually attach it to the user or merge it to the user.
I appreciate your quick response! Thank you!