Migrating from Chat to Messaging SDK
We are currently using Classic Chat SDK for support on our mobile app. We have moved to Messaging on our web-based Help Center and want to replicate the same on the mobile app as well. Does messaging SDK support help center articles? Which SDK shall we use to show Help center articles on the mobile app?
Hi Sandeep! At this time, the Zendesk SDK (for messaging) does not support help center articles. It is something that is on the team's roadmap for 2023, but there is no timeline for it at the moment. The recommendation from that team would be to utilize AnswerBot to recommend articles, however those articles will not be deep linked and will instead open in a browser.